Please fill our this form to contact us and we will respond to your query as soon as possible. If you haven't already, please do check out our FAQ page before contacting us as the answer to your question may be there https://catcaveco.com/pages/faqs.
Our official customer service team hours are Monday - Friday 9am-5pm GMT, however we will do our best to work around the clock and respond as quickly as possible.
Our estimated shipping time at present is approximately 3 weeks due to Black Friday and the Holiday season. Each cat cave is hand-felted with love and care so cannot be rushed. Rest assured your order is on the way as fast as possible. Please note this applies to all orders. We expect to return to normal shipping times from 20th December 2018.
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